Across
- 2. includes activities involved in getting goods and services to customers
- 3. any activity related to making a product
- 4. all business activities that involve money
- 5. is a detailed description of the typical consumer in a market segment
- 7. consists of dynamic activities that identify, anticipate, and satisfy customer demand while making a profit
- 9. management, system is a system to track contact and other information for current and potential customers
- 12. is marketing to a larger group of people who might buy a product
- 13. is the power to sway or produce an effect
- 14. is the amount of money requested or exchanged for a product
- 15. satisfaction, the degree to which customers are pleased with a company’s goods or services.
- 18. is the strategy for using the elements of product, price, place, and promotion
- 20. divides a market by the relationships between customers and the good or service
- 21. segmenting a market based on where customers live
- 22. focuses on building long-term relationships with customers
- 23. is a system of gathering, storing, and using customer data for marketing directly to customers based on their histories
- 24. activities that identify, anticipate, and satisfy customer demand while making a profit.
- 25. dividing the market by certain preferences or lifestyle choices
Down
- 1. is the process of dividing the market into smaller groups
- 6. dividing the market of potential customers by their personal statistics
- 8. process of controlling and making decisions about a business
- 10. is the specific group of customers whose needs a company will focus on satisfying
- 11. strategy, is the plan that helps a business meet its overall goals and objectives
- 16. is anything that can be bought or sold
- 17. is the process of communicating with potential customers to influence their buying behavior
- 18. is an approach to business that focuses on satisfying customers as the means of achieving profit goals
- 19. is a document describing business and marketing objectives and the strategies and tactics to achieve them
- 26. the difference between the income earned and expenses incurred by a business during a specific period of time.
