Across
- 3. Collaborative workshop from the C1 Forum where 20 people worked together to improve customer support
- 4. Result of surpassing CES targets in VOC performance
- 5. This person tore his ACL at the start of the year
- 7. Solution that helped fix reporting issues for NaturalPower Streetlights and shaped future product development
- 10. Customer group identified for tailored, supportive service in a newly created blueprint
- 12. The drumming activity from the Customer Marketing Forum
- 14. The person who said to Emma 'You're a very intelligent women, it's not hard to be a good cook' (extra clue - He's likely to have an opinion and loves plants)
- 15. Quick adjustment made by the team to address CES score changes caused by system updates
Down
- 1. Structured approach guiding product strategy and execution
- 2. Newly launched tool capturing real-time customer feedback online
- 6. Strategic plan outlining our product’s purpose and future direction
- 8. Katie’s signature sweet treat from the oven
- 9. The foundations of collaboration
- 11. Strategy fostering trust and inclusion with First Nations communities
- 13. Critical setup detail that caused issues during Digital Intercept launch when not checked properly