How We Impact Patients and Providers

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Across
  1. 4. Confirming what a patient’s insurance will or will not pay for.
  2. 7. The differnce we make in a patient's life when we resolve barrier's to care.
  3. 8. The number of incoming or outgoing calls we handle to move a patient' case forward.
  4. 9. Contacting doctors’ offices to gather information, clarify orders, or fix issues.
Down
  1. 1. A resource that tells us which billing codes are needed to submit claims or prior authorizations.
  2. 2. Approval required from insurance before a medication can be covered.
  3. 3. The ability for a patient to receive the medication or treatment they need.
  4. 5. The process of fighting a denied claim to help a patient get coverage.
  5. 6. When a patient’s issue has been fully solved and their case can move forward.