Communication in Healthcare

Edit Answers
1234567891011121314
Across
  1. 1. Type of communication using silence, touch, or humor to help build a patient relationship
  2. 5. Person who sends a message in communication
  3. 7. Verbal or nonverbal information expressed from sender to receiver
  4. 11. Technique using open-ended questions, affirmations, reflective listening, and summarizing
  5. 13. A structured tool for concise communication among healthcare team members: Situation, Background, Assessment, Recommendation
  6. 14. Words that are spoken or written; type of communication
Down
  1. 2. Communication that includes sight, hearing, touch, facial expressions, and gestures
  2. 3. Talking with oneself; a form of communication that promotes self-awareness
  3. 4. Type of questioning or communication that is unhelpful, e.g., giving personal opinions or false reassurance
  4. 6. Person who receives a message and decodes it
  5. 8. Component of communication that includes noise, temperature, and distractions
  6. 9. Using intentional gestures, facial expressions, and eye contact to enhance communication
  7. 10. Communication between two or more people; the heart of nursing practice
  8. 12. Ability to understand another person’s feelings and perspective