Customer Relationship Management

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Across
  1. 1. Needs to look attractive to guide lookers.
  2. 5. Shopper who enjoys browsing new items.
  3. 7. Comes back repeatedly to purchase again.
  4. 8. Customer who is unhappy and needs solutions.
  5. 11. Detail‑focused customer who asks many questions.
  6. 12. Drivers make this quickly.
  7. 13. The underlying reasons for purchasing.
  8. 15. Input from customers that improves products.
  9. 16. Price focus for discount-seeker shoppers.
  10. 18. What a business would not have without customers.
  11. 19. Analysts ask many of these before deciding.
  12. 21. Buys only once and does not return.
  13. 23. Confused prospect needing guidance to decide.
  14. 26. First‑time buyer after purchase.
  15. 27. Quick question a driver might ask.
  16. 29. Person or business that buys goods or services.
  17. 30. Outcome of strong customer relationships.
  18. 32. Pre‑purchase visitor who is just browsing.
  19. 33. One way to reach out proactively online.
  20. 35. Online comparer who studies products closely.
  21. 36. Enthusiastic, emotion‑driven buyer who likes stories.
  22. 38. Foundational focus of CRM with customers.
  23. 41. When needs and expectations are met.
  24. 43. Compares options carefully before buying.
  25. 44. Extra specifics valued by careful buyers.
Down
  1. 2. What buyers hope to receive.
  2. 3. Relationship‑focused customer who values trust.
  3. 4. Social proof that reassures researchers.
  4. 6. Activity researchers do across competitors.
  5. 8. What discount‑seekers want to feel they got.
  6. 9. Money generated for the business by customers.
  7. 10. Enters, gets a specific item, and leaves.
  8. 14. Early stage activity of lookers.
  9. 17. Looks for the best deals online.
  10. 20. Quality here strongly affects satisfaction.
  11. 22. Recommends the business to others.
  12. 24. Buys suddenly without prior planning.
  13. 25. What must be explained clearly to prospects.
  14. 28. E‑commerce visitor who knows exactly what to buy.
  15. 31. Regular user currently engaging with the product.
  16. 34. Should be seamless for impulse buyers.
  17. 37. Key concern for amiable customers.
  18. 39. Evidence that analysts like to review.
  19. 40. Fast, goal‑oriented decision maker type.
  20. 42. Stopped using the product or service.