Across
- 4. Completing tasks quickly and accurately
- 6. Reviewing and confirming patient and insurance information
- 10. Person assisting with language translation
- 11. Coverage used to pay for healthcare services
- 12. Basic patient details like name, DOB, and address
- 13. Law safeguarding patient privacy
- 14. Assisting patients with needs or questions
- 15. Set amount paid at time of visit
- 17. Patient agreement to receive treatment or share information
- 18. Process of collecting and entering patient information
- 19. onfirmation that insurance is active and valid
Down
- 1. Overall impression of care and service
- 2. Patient arrival process to confirm details
- 3. Active participation and connection with patients
- 5. Helping patients move through the system
- 7. Documents used to verify patient identity
- 8. Confirming identity and details at first contact
- 9. Amount owed before insurance coverage begins
- 16. Ease of obtaining services and support