Across
- 3. Finding a way to fix a problem or help a customer quickly
- 6. Speaking clearly so customers can understand you
- 8. Paying attention to what the customer is saying
- 9. Knowing about facilities such as transport and accommodation
Down
- 1. Changing your approach depending on the customer
- 2. Being kind and welcoming to make customers feel comfortable
- 4. Understanding how a customer feels
- 5. Respecting different beliefs and customs
- 7. Staying calm when a customer needs extra time or help