Human Resources

2. Job losses that occur when employees are no longer needed by the business
3. Groups of employee representatives who consult with management on workplace issues
4. An organisation that represents workers interests and negotiates with employers
6. Moving employees to different roles or departments within the organisation
9. Groups formed within organisations to discuss staff concerns and improve communication between workers and management
10. A structure where decision making authority is spread across different levels or branches
11. The formal line through which authority and communication pass in an organisation
15. The process of organising tasks duties and responsibilities into a productive role
16. Motivation theorist associated with hygiene factors and motivators
18. A measure of output produced per worker or per hour worked
19. A process in which an independent person helps both sides in a dispute reach an agreement

1. The rate at which employees leave a business and are replaced
5. A structure where decision making authority is kept at the top levels of management
7. The number of employees directly supervised by one manager
8. The process of passing authority or responsibility to a subordinate
12. Psychologist known for the hierarchy of needs theory of motivation
13. A method of resolving industrial disputes where an independent third party makes a final decision
14. The inclusion of people from different backgrounds cultures genders and experiences within a workforce
17. Management theorist linked with scientific management and improving efficiency through specialisation