Across
- 5. (7,9) - Established methods and routines used within organisations
- 7. (12) - Increase in efficiency achieved through the use of online systems and tools
- 9. (13) - Degree to which online systems can be used by people with different needs
- 10. (7,7,7) - Secure internet connection allowing remote users to access private networks
- 13. (6,7) - Working from a different location using online systems and network technologies
- 14. (5,9) - Delivery of computing services such as storage and software through the internet
- 15. (6) - Online discussion platforms where users post and respond to topics
- 17. (7,9) - Real time exchange of digital messages between users
- 18. (8) - Downloadable or streamed digital audio programmes available online
- 19. (6,11) - Groups of users interacting through shared interests on internet platforms
- 20. (8,10) - Overall quality of interaction between customers and online systems
- 21. (4) - Regularly updated online journal or informational website
- 22. (14) - Process of introducing and setting up a new online system
Down
- 1. (5,7) - Online service that allows users to save and access data over the internet
- 2. (6,7) - Internet based platforms used to perform tasks and store information
- 3. (9) - Platform used for sharing short posts and updates online
- 4. (4) - Collaborative website allowing users to create and edit content collectively
- 6. (6,5) - Online platforms used for communication, sharing and networking
- 8. (9) - Online spaces where users communicate in real time through text messages
- 11. (6,7,12) - Systems that allow users to control computers from another location
- 12. (4) - Video based online blog shared through digital platforms
- 16. (12) - Ability of systems and devices to connect and communicate online