Motor Department Crossword Challenge

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Across
  1. 2. RAA's hire car partner
  2. 4. each day there are shifts for ______
  3. 8. these can be done digitally or on site
  4. 11. this is your bible and should be read by every member
  5. 13. other party involved in an accident
  6. 15. where claims go to be denied
  7. 17. we do this when a member needs to speak to another department
  8. 18. we can waive or apply these
  9. 19. the source of truth
  10. 21. the term we use for members who need extra support and care
  11. 23. your vehicle cannot be fixed economically or safely
Down
  1. 1. top level of comprehensive motor insurance
  2. 3. did you upload it to______?
  3. 5. overall time spent on a call including ACW
  4. 6. previously known as "existing motor"
  5. 7. prompts callers to select options for their call to be directed to correct team
  6. 9. base level of comprehensive motor insurance
  7. 10. SPIN SPIN SPIN
  8. 12. Jess and Sean lead a ________ team
  9. 14. we lodge these
  10. 16. the word for the V in OCV
  11. 20. Acronym for amount of time you take to finish up a call
  12. 22. Additional Benefit to assist with transport costs after an accident