How Well Do You Know the Process?

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Across
  1. 3. The standard processing timeframe before most orders ship.
  2. 5. Store credit issued through Rise remains valid for ______.
  3. 8. The status of a package that has been sent back to the sender by the carrier.
  4. 10. Who customers should contact if a refund does not appear after the expected processing timeframe.
  5. 13. According to Civil Regime's policy, all sales are ______.
  6. 14. Customers should check with their ______ when a package is marked delivered but cannot be located.
  7. 16. Claims approved for stolen or damaged packages may result in store credit or a ______.
  8. 17. A code customers use to receive a price reduction during promotions.
Down
  1. 1. The platform that sends store credit emails to customers.
  2. 2. Some orders may be divided into more than one ______.
  3. 4. Protection purchased at checkout that may cover lost, stolen, or damaged packages.
  4. 6. When inventory sells faster than the system updates, it may result in an ______.
  5. 7. The standard resolution offered when an item is unavailable and cannot be replaced.
  6. 9. Customers receive shipment updates and tracking information through this communication channel.
  7. 11. A package marked as delivered but not received is often considered this type of claim.
  8. 12. The stage an order enters when it is being picked, packed, and prepared for shipment.
  9. 15. The tracking status indicating that a package has successfully reached the customer.
  10. 18. A refund issued for shipping costs due to delays is considered a ______ refund.