Across
- 2. Lighten the mood and contribute to feelings of togetherness, closeness, and friendliness.
- 6. Offering general leads provides keywords to “open” the discussion while also seeking more information.
- 7. Rephrases the client’s words and key ideas to clarify their message and encourage additional communication.
- 11. Acknowledges a client’s emotions or message and affirms they have been heard.
- 12. Encourages a client to persevere and be resilient.
- 13. Allowing quiet time for self-reflection by the client.
- 15. Providing support by being present.
- 18. Asks the client to further define what they are communicating.
- 19. Demonstrates active listening to clients and allows the nurse to verify information.
Down
- 1. Acknowledges and validates the client’s positive health behaviors.
- 3. Commenting on the appearance, demeanor, or behavior of patients can help draw attention to areas that need support.
- 4. Asks clients what they think they should do, encourages them to be accountable for their own actions,.
- 5. Uses different word choices for the same content stated by the client to encourage elaboration.
- 8. Encouraging clients to explain what they’re perceiving
- 9. Restructures the client’s distorted thoughts with valid information.
- 10. Presents reality or challenges a client’s assumptions.
- 14. Helps clients reflect on previous situations in which they have coped effectively.
- 16. Gathers more information about what the client is communicating.
- 17. Comment on a specific statement made by a client that seems particularly important prompts them to discuss it further.