Across
- 2. Every ... counts
- 4. Color of the newest member card
- 8. Mandatory onboarding requirement
- 10. Gift of the first program
- 12. KPI to measure onboarding performance instore
- 15. Most popular CRM gift
- 16. Highest phase in current program
- 17. Flow for inactive members
Down
- 1. Month with most new members
- 3. Anniversary gift phase 1
- 5. First country with My Rituals 1.0
- 6. First country with My Rituals 2.0
- 7. Youngest CRM market
- 9. Biggest CRM market
- 11. Tool to get to know our member
- 13. Source of all customer data
- 14. Benefit currently in pilot phase
- 18. Onboarding method