Across
- 3. satisfaction: A measure of how well a business has met its customers'
- 4. Something required or essential that is lacking
- 5. Able to accomplish a task using a minimum amount of time and effort
- 6. Correct; error-free
- 10. Advantage
- 11. service mindset: The belief that providing customers with excellent
Down
- 1. Any paid form of nonpersonal presentation of ideas, goods, or
- 2. Courteous; respectful
- 7. A customer's expression of dissatisfaction
- 8. The people who buy goods and services
- 9. should be a business's top priority