Across
- 3. Correct; error-free
- 5. The people who buy goods and services
- 7. The belief that providing customers with excellent service
- 8. Able to accomplish a task using minimum amount of time and effort
- 9. advantage
Down
- 1. any paid form of nonpersonal presentation ideas
- 2. a measure of how well a business met its customers
- 4. something required or essential that is lacking
- 6. Courteous; Respectful
- 7. A customer expression of dissatisfaction