Across
- 4. Correct; error-free
- 9. Courteous; respectful
- 10. The belief that providing customers with excellent service should be a business's top priority
Down
- 1. A measure of how well a business has met its customers' expectations
- 2. Something required or essential that is lacking
- 3. The people who buy goods and services
- 5. A customer's expression of dissatisfaction
- 6. Able to accomplish a task using a minimum amount of time and effort
- 7. Advantage
- 8. Any paid form of non-personal presentation of ideas, goods, or services