Across
- 3. A customer's expression of dissatisfaction
- 5. paid form of nonpersonal presentation of ideas, goods, or
- 8. Courteous; respectful
- 9. A measure of how well a business has met its customers'
- 10. Advantage
- 11. should be a business's top priority
Down
- 1. The belief that providing customers with excellent
- 2. Correct; error-free
- 4. Something required or essential that is lacking
- 6. Able to accomplish a task using a minimum amount of time and effort
- 7. The people who buy goods and services