Across
- 2. activities and benefits provided by the business to create goodwill and customer satisfaction
- 5. loyalty to a certain business
- 6. polite behavior
- 7. all the ways businesses connect with their customers and reinforce their brand
- 8. The values and ideals that an organization encourages among its employees
- 12. all the ways businesses interact with their customers
Down
- 1. the amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)
- 3. focused on the customer
- 4. customers preference for a business
- 9. taking advantage of opportunities rather than reacting to problems
- 10. the people (employees) who work together to achieve business goals
- 11. Promotion from satisfied customers telling others about the business