Across
- 2. This is a way to pay for a product over time if a customer does not have all of the money up front.
- 5. This is matching product quality and price among businesses.
- 6. This type of customer service offers routine service to ensure that the products works correctly.
- 9. A salesperson's job is done when a customer is this.
- 13. A key to customer service is having a positive
- 14. What should a salesperson do to an order after they have taken the order to ensure that the customer receives the product or service?
- 15. This is the speed at which customer complaints should be addressed.
- 16. Customers' service expectations are based on these types of experiences.
Down
- 1. This type of selling is to offer other products or services that will enhance a purchase.
- 3. What word describes best the role of customer service in selling?
- 4. Quality customer service builds profits through existing customers by generating this type of business.
- 7. This is offered as a means to protect the customer if the product breaks or needs repair.
- 8. Keeping in touch with clients will help businesses maintain this.
- 10. This information from customers help businesses know if customers approve of the products or services.
- 11. This type of customer service will teach the customer how to use the product.
- 12. This type of support is usually needed for computer trouble shooting problems.