7 Important Steps to Customer Service

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Across
  1. 2. Number of important steps.
  2. 3. To be _____for Third (thing the customer wants).
  3. 7. To make sure to understand the..
  4. 8. Not just hear the customer, but _______.
  5. 9. smile, eye contact, comment.
Down
  1. 1. Second thing the customer wants..
  2. 4. TO understand how customer feels.
  3. 5. First thing customers want.
  4. 6. _________up Last step