Across
- 3. Offering smart suggestions to help with a project or minimize costly mistakes.
- 4. Asking questions about the projects customers are working on.
- 5. The level of service we strive to achieve
- 7. Spotting a customer and greeting or acknowledging them right away.
- 8. The name of our company
- 9. When you don't know the answer, trying different options to figure it out. (i.e., computer search, ask a co-worker, seek out an in-house expert, etc)
Down
- 1. Showing the customer where something is located instead of sending them to find it on their own.
- 2. Nodding your head, briefly saying, "I'll be right with you." when you are unable to greet them right away.
- 6. Using the same energy and warmth when greeting someone as you would your favorite aunt or uncle.