911 Customer Service

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Across
  1. 1. is the best policy
  2. 3. this is the key to great customer service
  3. 7. you must do this with mental health callers- they may be calling in something real
  4. 12. is a technique to use when a customer is calling about a service your agency may not provide (2 words)
  5. 14. you should give great customer service from the blank
  6. 17. this type of customer tells eleven people
  7. 18. is a primary factor in the profit of a business in the private sector (2 words)
  8. 19. do this regardless (2 words)
Down
  1. 2. this type of customer tells three people
  2. 4. leave this (2 words)
  3. 5. is the process, method, service or product that the public has come to expect (3 words)
  4. 6. it is not enough just to sit at your console and just hear a caller, but you must do this
  5. 8. the reality is that it costs this to give great customer service
  6. 9. the primary internal customer of the fire/EMS
  7. 10. master the art of this
  8. 11. taking control of a call is this (2 words)
  9. 13. you must answer the phone within this amount of time (2 words)
  10. 15. primary external customer of the PST
  11. 16. this is an essential part of customer service