Across
- 3. this is how each month is broken up for meter read- 21 in fact.
- 5. measures how much electricity is used.
- 7. This 3 letter combo is the jurisdictional code for making payments-either in person or via IVR.
- 10. Includes the service location and contact information for Entergy.
- 11. This payment arrangement pushes the due date back to give the BP more time to pay, up to 1 month.
- 12. These accounts have technical issues that prevent the bill from generating on times-they have to be verified manually.
- 13. ______ due tells the BP what must be paid and when it's due.
- 15. This is a monthly draft on their bank account number.
- 16. When the meter can't be read, the read may be ______ to create the bill.
- 17. BP's can pay for free here using their checking accounts, but it's still a manual payment.
Down
- 1. this program allows the customer choose their due date.
- 2. ______ billing keeps the bill approximately the same each month.
- 4. When transferred to the IVR, this vendor is our primary payment vendor.
- 6. We do not accept checks from ______ banks.
- 8. Can be removed from the bill and mailed in with the payment.
- 9. Account ____ includes the BP's name, account number, and QPC code.
- 12. This payment arrangement can be set into up to 4 installments and is due by the due date on the next bill.
- 14. We offer these 3rd party agencies when the BP needs assistance in paying the bill.
- 17. This ticket is created when the customer states that they were billed on the incorrect rate.
