99 problems but billing aint one

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Across
  1. 3. this is how each month is broken up for meter read- 21 in fact.
  2. 5. measures how much electricity is used.
  3. 7. This 3 letter combo is the jurisdictional code for making payments-either in person or via IVR.
  4. 10. Includes the service location and contact information for Entergy.
  5. 11. This payment arrangement pushes the due date back to give the BP more time to pay, up to 1 month.
  6. 12. These accounts have technical issues that prevent the bill from generating on times-they have to be verified manually.
  7. 13. ______ due tells the BP what must be paid and when it's due.
  8. 15. This is a monthly draft on their bank account number.
  9. 16. When the meter can't be read, the read may be ______ to create the bill.
  10. 17. BP's can pay for free here using their checking accounts, but it's still a manual payment.
Down
  1. 1. this program allows the customer choose their due date.
  2. 2. ______ billing keeps the bill approximately the same each month.
  3. 4. When transferred to the IVR, this vendor is our primary payment vendor.
  4. 6. We do not accept checks from ______ banks.
  5. 8. Can be removed from the bill and mailed in with the payment.
  6. 9. Account ____ includes the BP's name, account number, and QPC code.
  7. 12. This payment arrangement can be set into up to 4 installments and is due by the due date on the next bill.
  8. 14. We offer these 3rd party agencies when the BP needs assistance in paying the bill.
  9. 17. This ticket is created when the customer states that they were billed on the incorrect rate.