Across
- 3. Method ensuring problems addressed at root rather than symptoms
- 5. Key leadership action during Gemba walk to understand process
- 6. Entry level stage within structured PPI development progression
- 8. Tool separating high impact causes from less significant factors
- 9. Map illustrating responsibilities across departments for process steps
Down
- 1. Diagram identifying cause relationships structured like fish skeleton
- 2. Type of questions encouraging discussion beyond yes or no answers
- 4. Concept preventing errors by designing processes eliminating mistakes
- 7. System used to capture and track improvement ideas effectively
- 10. Approach focusing on eliminating inefficiencies and improving workflow