A Culture of Service Excellence: C.A.R.E. Model

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Across
  1. 2. A culture of service excellence: living our ________.
  2. 5. In order to empathize with a customer, try to put yourself in their ________. (C.A.R.E.+ recovery)
  3. 7. Something you should not be disrupted with while you are actively listening to a customer. (i.e. phone, laptop, other device)
  4. 10. C.A.R.E. is about putting people at the _______ of everything we do.
  5. 11. When connecting with a customer, if possible try to move somewhere ________. (C.A.R.E.+ recovery)
  6. 12. To join together two or more people, things, or events. (C.A.R.E. model)
Down
  1. 1. One way to connect is to introduce yourself and your _______.
  2. 3. To be fully engaged and involved in listening; ________ listening. (C.A.R.E model)
  3. 4. The C.A.R.E+ actions are recommended for service ________.
  4. 6. up You should always _________ with a customer after your respond to their need. (Two words, No space)
  5. 8. To acknowledge somebody else's feelings or difficulties without having experienced them yourself. (C.A.R.E model)
  6. 9. To act, do, or reply in reaction to something or someone else. (C.A.R.E. model)
  7. 12. When responding to a customer avoid phrases like "_____ down" or "just relax". (C.A.R.E.+ recovery)
  8. 13. Genuinely _______ the customer for taking the time to let you know about the situation. (C.A.R.E.+ recovery)