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Across
  1. 1. Facts and figures
  2. 3. A prediction of future sales over a specific period of time
  3. 5. A career involving performing activities that increase customer satisfaction and create goodwill
  4. 6. A marketing function needed to communicate information about goods, services, images, and/or ideas to achieve a desired outcome
  5. 9. The act of forecasting the future based on observation and/or experience.
  6. 10. Customer benefit-Customer cost
  7. 11. Exclusive control over a service or Market
  8. 12. determining and adjusting of prices to maximize return and meet customers' perceptions of value
Down
  1. 2. Any paid form of non-personal presentation
  2. 4. Promise of repair or replacement
  3. 7. An organization's portion of the total industry sales in a specific market
  4. 8. After-tax income