Across
- 2. focuses on the examination, measurement, testing, and assessment of the characteristics of a product or service
- 5. focuses primarily on products and processes
- 6. an organization must employ both analytical techniques and creative thinking to enhance its competitiveness
- 7. focuses on the quality of the products
- 8. Create values and ethics to support the development of a total quality culture
Down
- 1. managing human resources
- 3. includes the development and deployment of policies and strategies
- 4. the customer ultimately defines the level of the product quality