AB Force Crossword Puzzle

Edit Answers
123456789101112131415161718192021222324252627
Across
  1. 5. This is where you would see a list of cases that you'd created, but are currently in another person's name or queue (such as Customer Service)
  2. 6. This is the name of the profile/access you have within AB Force
  3. 7. This is where you would see any cases that are currently pending in your name as the case owner
  4. 9. This is used to submit a request to our Customer Platform Support teams
  5. 14. This tab will show you various pieces of info on a customer's account, including (but not limited to) their servicing DC, Account Summary, Hierarchy Information, Customer Profile and Provider IDs
  6. 16. This tab in a customer's account shows the different levels or "chains of command" that they belong to
  7. 19. This tab in the customer's account shows all of the cases created from interactions with AXLs, Customer Service, etc.
  8. 20. This bar will let you search for a customer's account, cases, knowledge articles and any other info within AB Force
  9. 22. This section will show the status of a customer's delivery
  10. 23. This is the platform AXLs (and other teams) use to document communications and requests from customers
  11. 25. This function in a case is used to push a case from one individual to another, such as your Contracts Analyst or Account Services Specialist
  12. 27. This tab of a case provides a template where you'd provide info to your Contracts Analyst or Customer Service representative before pushing a case to them to address a customer's request
Down
  1. 1. This function is used to "tag" someone within a case to get their attention
  2. 2. This dropdown selection is driven by the case type and provides more detail on the customer's request
  3. 3. This tab within a case is used to send communication to a customer
  4. 4. This is the button you'd use to submit a case to the Customer Integration and Data Management team
  5. 6. 100151761 would be an example of a customer's ______ _______
  6. 8. This is the button you'd click to link a contact to more than one account
  7. 10. This section of AB Force serves as a repository for articles on processes, products, customer profiles and other valuable information
  8. 11. This dropdown selection when creating a case represents the topic of the request
  9. 12. This is a pop up that will provide important information from management
  10. 13. This section of a case shows who is currently has possession of it
  11. 15. This is the status of a customer's case when it has been fully resolved
  12. 17. This is where you can upload documents within a case, such as an excel or signed document
  13. 18. 11701137 would be an example of a ______ ______
  14. 21. This tab in a customer's profile will show the AB contacts/representatives for an account
  15. 24. Examples of this include wholesale distribution, specialty distribution, physician distribution and oncology practice distribution
  16. 26. This is the button you'd click to add a person from an account into a customer's profile who is not currently in AB Force