Across
- 2. Short form for customers' JE bills in Alberta.
- 4. This describes the frequency a customer's BBP will be reassessed.
- 7. This type of notice is sent out if a customer's account is past due 45 days.
- 9. This type of letter is sent out if a customer's account is past due 90 days.
- 10. The screen in CSIS that will be used when speaking to customers.
- 12. These are typically flat fees and only applied to the bill when needed.
- 14. We use this word to refer to a customer who is being billed for multiple sites on a single bill.
- 15. This option helps customers to budget their gas and/or electricity bill for their entire contract term.
- 16. This describes the charge or credit a customer can incur by terminating his/her BBP early.
- 17. Just Energy's renewable energy/carbon offsetting program charges will appear under this name, if applicable.
- 19. We use this word to refer to a customer who has elected to receive separate bills for all their sites.
Down
- 1. The 5% sales tax charged to Alberta customers.
- 3. Charge for printing, mailing and managing billing for the customer.
- 5. Each local government sets this fee based on provincial law.
- 6. This method of payment refers to a monthly withdrawal from the customer's designated financial institution.
- 8. This is a 13 digit number which will appear on all electricity and/or natural gas bills.
- 9. The cost to deliver the commodity to the customer’s home/business.
- 11. The amount of times a CSR can reverse/waive a customer's late fee throughout their agreement.
- 13. This method of payment may take up to 15 days for Just Energy to process.
- 18. When a customer requests a new copy of his/her bill, follow this process.