Across
- 1. | Change management model with five sequential steps for transformation
- 4. | Technology integration that fundamentally changes how businesses operate
- 7. | Second ADKAR step involving motivation to support the change
- 8. | Streaming service that disrupted traditional video rental industry
- 10. | Experience type focusing on making business interactions easier
Down
- 2. | Camera company that failed to adapt to digital photography revolution
- 3. | Organizational element involving hearts and minds during change
- 5. | Internet of Things technology mentioned in furnace monitoring scenario
- 6. | First step in change management understanding why change is needed
- 9. | Insurance company that processes claims in just three seconds using AI