Across
- 4. The quality of being free from bias or injustice in business practices.
- 5. Measures taken to safeguard consumers from unfair practices and harm.
- 7. The process of promoting and selling products or services.
- 9. A person who purchases goods or services for personal use.
- 10. A rule or directive made and maintained by an authority to control conduct.
- 11. The process of informing consumers about their rights and responsibilities.
- 12. The determination of the amount of money required for a product or service.
Down
- 1. Legal entitlements that protect consumers from unfair treatment.
- 2. A guarantee from a seller about the quality or longevity of a product.
- 3. The rivalry among businesses to attract customers and improve services.
- 6. Wrongful or criminal deception intended to secure financial or personal gain.
- 7. Causing someone to have a wrong idea or impression about something.
- 8. The act of ensuring compliance with laws and regulations.
- 9. A statement expressing dissatisfaction about a product or service.
- 13. The return of money to a customer for a returned item or service.