Across
- 4. a customer calls and does not understand a financial word on their statement, A ____________ is a transaction that is also often referred to by banks as a "Pre-Auth" or pre-authorization. This is sometimes called a pending settlement.
- 5. (2 words) _____________ is when Charges/refunds in this stage are pending and expected to be finalized within the 3-5 business day time frame.
- 7. _______ of items for profit by employee, employee's friends, and/or family is strictly prohibited.
- 8. You are not permitted to share your _______ and password with someone so that they can access / shop on the site.
- 11. The customer can use a ______________of the store credit and not all at once.
- 12. Employees need to use ______________ to request any pre and post delivery issues.
- 13. If it is discovered that you shared your Wayfair user ID and password with someone, disciplinary action, including ____________ of employment, may result.
- 15. Wayfair Financing is a payment method that offers a suite of financing and ____________ options.
- 17. The employee discount can be extended to ____________(3 words).
- 18. (2 words)__________ is a low cost resolution option if the item is >$300.
- 19. The Wayfair Credit Card is a ______________ “store card” that can only be used on Wayfair sites.
- 20. A customer wants to split their payment between cards, split card payments are limited to __________payment options.
- 21. Wayfair Gift cards are not __________________.
- 23. Customer’s receive rewards when they use their Wayfair Credit card and rewards never ______.
Down
- 1. Wayfair Financing is only available in the US and is available on all sites except ___________.
- 2. Employee purchases are final sale and ___________.
- 3. Employee purchases are not eligible for(2 words) ______________.
- 6. Employees can use _________dollars rewarded to them from the Recognition Wall.
- 9. Wayfair Credit card has no ______________(2 words).
- 10. ______________is available for Wayfair purchases totaling $199 or more.
- 14. If a customer has a question related to their credit card account or the status of their credit card application or if they would like to pay their bill, they should be directed to contact _______.
- 15. Katapult,Acima and Progressive providers offer _________________________(3 words) options.
- 16. The _______ is responsible for reporting all related service issues.
- 22. Store credit does not ______________.
- 23. Wayfair Gift cards can be purchased in amounts of 25, 50.75,100,250 and 500 Dollars, _______ or British pounds.