Account Care

5. "if it's local and a serviceable residence, we can move for ______"
7. something monetary we can offer a customer to appease their concerns (i.e. coupon, rate reduction)
9. refers to the lowest possible price a customer can have
11. the guarantee we offer customers that we will keep coming back if pest issues persist
12. when a customer requests for their service to be put on hold
14. the official title of an Office Expert in the Account Care team
15. an upset customer who has asked to speak with a supervisor but not necessarily cancel their account

1. the window of time that a single Account Manager is responsible over an account
2. a recurring service that is tied to a service agreement
3. __________ is reality - aCare lives by this phrase
4. situation where a customer says "do this or I will cancel"
6. the feeling that motivates 99% of customers requesting to cancel
8. what the customer must pay us back if they cancel before their agreement is over
10. TRUE OR FALSE: if a customer hasn't had their initial service yet but they want to cancel, transfer to Account Care
13. the preferred term for referring to a customer's contract