Across
- 3. The first ACE customer was Mizuho Bank in ____.
- 4. ACE onsite hardware repairs are conducted ___ ____ as next business day. (two words)
- 10. Customers can get up to 10% of iPhone or iPad device credits with service-pool ____.
- 11. When first introduced in 2014, a minimum purchase of two _____ ACE-covered devices was required to qualify.
- 13. In-warranty repairs are initiated by ___ ____ or agreement contacts. (two words)
- 14. This type of contact can submit service pool requests and activation lock removal requests.
- 15. It took this many years to hit 1M ACE-covered devices.
- 16. ACE agreement is granted ____ IT-level incident a year.
- 17. This percentage of service pool credits are earned for Macs.
- 18. Service-pool repair for Macs are ___ with parts.
Down
- 1. Service-pool repair for iOS devices are ____.
- 2. Service pool repairs are initiated by agreement _____.
- 5. ACE was introduced in two thousand ______.
- 6. ACE warranty options for this device are 2 and 3 years (no 4 year option).
- 7. To earn more service pool credits, customers must ___ new ACE devices.
- 8. Service-pool repairs for ____ devices are conducted on-site only.
- 9. Service-pool repairs for ____ can be conducted on-site or mailed-in.
- 12. Customer must purchase a minimum of 200 ____ to qualify for ACE 3.0.
- 15. This percentage of service pool plus credits are earned for Macs.
- 19. Service __ credits are accrued with the purchase of ACE covered devices.
- 20. The first ACE onsite repair provider.