ACE

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Across
  1. 3. The first ACE customer was Mizuho Bank in ____.
  2. 4. ACE onsite hardware repairs are conducted ___ ____ as next business day. (two words)
  3. 10. Customers can get up to 10% of iPhone or iPad device credits with service-pool ____.
  4. 11. When first introduced in 2014, a minimum purchase of two _____ ACE-covered devices was required to qualify.
  5. 13. In-warranty repairs are initiated by ___ ____ or agreement contacts. (two words)
  6. 14. This type of contact can submit service pool requests and activation lock removal requests.
  7. 15. It took this many years to hit 1M ACE-covered devices.
  8. 16. ACE agreement is granted ____ IT-level incident a year.
  9. 17. This percentage of service pool credits are earned for Macs.
  10. 18. Service-pool repair for Macs are ___ with parts.
Down
  1. 1. Service-pool repair for iOS devices are ____.
  2. 2. Service pool repairs are initiated by agreement _____.
  3. 5. ACE was introduced in two thousand ______.
  4. 6. ACE warranty options for this device are 2 and 3 years (no 4 year option).
  5. 7. To earn more service pool credits, customers must ___ new ACE devices.
  6. 8. Service-pool repairs for ____ devices are conducted on-site only.
  7. 9. Service-pool repairs for ____ can be conducted on-site or mailed-in.
  8. 12. Customer must purchase a minimum of 200 ____ to qualify for ACE 3.0.
  9. 15. This percentage of service pool plus credits are earned for Macs.
  10. 19. Service __ credits are accrued with the purchase of ACE covered devices.
  11. 20. The first ACE onsite repair provider.