Acronyms

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Across
  1. 2. The aim that resolves a customers query first time
  2. 3. Automated answering telephone service
  3. 4. Allow you to use another network SIM in your phone
  4. 6. The measure used to assess customer service
  5. 8. Another name for a text message
  6. 13. The meaning of the 3 digit acronym for the card in your phone
Down
  1. 1. How to take your number to another network
  2. 5. A name to identify a wireless router to connect to
  3. 7. A message with media in it
  4. 9. The name for the data section of a mobile network
  5. 10. The 2018 amendment to the Data protection act
  6. 11. Allows you to unlock your SIM PIN
  7. 12. 2 of 4 in account security
  8. 14. Another name for a Mobile Number
  9. 15. Serial Number of your handset