Acronyms Used in Member Services and some fun stuff

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Across
  1. 2. The acronym used to describe a Medicaid Plan.
  2. 6. The number of Franklin's boys both biological and adopted.
  3. 7. The acronym used to describe the metrics set for Everise by the client that is expected to remain in compliance with the client's needs.
  4. 8. The number of Franklin's grandkids.
  5. 10. The acronym used to describe the time allowed for each call an agent takes to remain in compliance with client needs.
  6. 12. Franklin's favorite type of food.
  7. 14. The acronym used to describe the survey offered at the end of every call.
  8. 16. Franklin's favorite color
  9. 17. The acronym used to describe the agent's attendance at work.
Down
  1. 1. The acronym used to describe a member's primary care doctor.
  2. 3. The acronym used to describe the Federal Law the protects member's PII and Personal Health Information.
  3. 4. The acronym used to describe the system used by agents so they know when to take breaks and lunch.
  4. 5. The name of Franklin's dog.
  5. 9. The Plan Code for WellCare of North Carolina
  6. 11. The acronym used for the system used to look up informaton for a member's My Health Pays payouts.
  7. 13. The acronym used to describe handling all the issues of a member on the call the agent is on so the member does not have to call back concerning those issues.
  8. 15. The acronym used to describe the new phone system that will soon be put into place to take calls.
  9. 17. The acronym used to describe the setting in I3/AWS that lets WFM know where an agent is and at what time during the agent's activities of the day while on the phones