Active Member General Knowledge

2. paperwork needed to verify a Qualifying Life Event
5. first member verification element (4 words)
8. one member type that is direct billed
9. a support group that helps us correct enrollment errors
13. why we shouldn't have our personal phones accessible while on the call floor
14. determines how much a retiree's premium is
17. a way to keep your insurance even if you're terminated
18. category for members on disability
19. what SHP calls scheduled mailings
21. what new hires do when they call us
23. the group we can do very little for (2 words)
25. process by which a member can regain or change coverage due to extenuating situations
26. one reason a person loses healthcare coverage
27. organ involved if member has ESRD
28. the amount a member must spend before the carrier contributes to payment of costs
29. Another element of the verification process (3 words)
31. group of approved providers that cost less to use
33. The amount one pays for healthcare coverage
35. Qualifying Life Event that goes effective same day as the event
36. person who has an insurance policy

1. quick way to pull up a member account (4 words)
3. the process by which a member chooses a plan of coverage and puts it into effect
4. record of changes made to member's account and coverage
6. What you should check before requesting ID cards
7. allows changes in healthcare coverage (3 words)
10. what we call our case numbers
11. the policy holder
12. term for a member's physician
15. it has a user attestation statement
16. the method used to submit documents
20. template used for logging calls
22. someone covered on a policy that is not the policyholder
24. a joint venture between SHP and BCBS to help contain costs that results in copay discounts for members
30. we _______ reset passwords for Fayetteville State University
32. Method of payment for National Guard and Former Legistaltors
34. we cannot change this