Across
- 3. Bilingual staff provide this type of service in French to designated areas unlike the indirect service provided through an interpreter
- 6. The Office of Francophone Affairs drafted one of these in 2012 with regard to the active offer
- 8. A fleur de lys and a white _____ is found on the Franco-Ontarian flag
- 10. Staff must respond in French to all __________ received in French
- 11. The active offer makes this easy for French-speaking clients
- 12. This is what all staff need to be when it comes to FLS and the active offer
- 14. This acronym describes the type of position held by the group of employees who offer FLS
- 15. A lack of active offer can result in this
- 16. This is an important element for the proper implementation of active offer
- 18. With regard to the level of service, this should be equivalent in French and English
- 19. This type of plan aims to embed FLS in the justice sector
- 21. The number of laws in Ontario that dictate when and where FLS must be offered
- 22. For bilingual staff, these messages should be in English and French
- 24. In order to achieve an active offer of service, enough staff must be _____
- 25. The number of designated areas
Down
- 1. This city became the 26th designated area in 2015
- 2. This term suggests that FLS are given proactively
- 4. These people have the responsibility of making clients aware of their FLS rights
- 5. Having this in both languages is a visual element of the active offer of service
- 7. Active offer of FLS should be this
- 9. This person in each ministry is accountable for the implementation and quality of FLS
- 13. FLS should be this when compared to services offered in English
- 14. This word describes the areas that should provide an active offer of service
- 17. One of two colours on the Franco-Ontarian flag
- 20. François Boileau is the French Language ______ of Ontario
- 23. The active offer of service in French targets this group of people