Across
- 2. ARW has paid out the claim to customer or Lowe's
- 7. Used for IHC claim when documents are received for RI
- 8. Customer calls for new claim and LOL is below a certain limit
- 9. Used when a duplicate claim is created in error
- 11. When the customer has accepted an OOP for repair
Down
- 1. Used to indicate a change needs to be made to prev BO, RI, or Cashout
- 3. Used when the claim is not covered
- 4. NSA approved monetary payment; when there are no NSA techs available
- 5. When the customer changes their mind or want to cancel claim
- 6. used to to send RI to Accounting for processing
- 10. When the customer accepts a monetary payment to finalize claim