Address, phone, and email

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Across
  1. 3. In this state the policy must match exactly as registration
  2. 4. Cell phone bills are XXXXX as proof for length of residency
  3. 6. Key 555-555-5555 if customer provides this type of phone number
  4. 9. Email is sent this way when selling policy and closing out of it
  5. 12. The customer will receive an email with this to our website
  6. 14. You should do this when asking customer spelling of name, address and apt/unit number
Down
  1. 1. Use Address for Sucess guidelines for this
  2. 2. Moos consultants are XXXXX to provide the customer a seamless transition when moving
  3. 3. When caller does not want to provide phone number advise it is XXX used for marketing purposes
  4. 5. This is the abbreviation for Bluff
  5. 7. The caller must have an XXXXXX Progressive policy to transfer to MOOS
  6. 8. This is the abbreviation for Station
  7. 10. Use the customers new address if known, and if moving within this many days
  8. 11. This is the abbreviation for lodge
  9. 13. The phone collection scripting must be read...