ADEC Customer Services Crossword

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Across
  1. 3. This internal contractual agreement lets us meet our customer promise (3 words)
  2. 4. ADEC Cusstomer Services new_____ _____ unit are specialized staff who handle customer cases without direct contact with the customer (2 words)
  3. 5. this service is now offered across 9 schools in the Emirate (1 word)
  4. 6. The telephone _____ _____ receives all incoming calls to 615-0000 (2 words)
  5. 8. This tool contains questions and answers to all customer related queries (2 words)
Down
  1. 1. Each individual at ADEC is in some way responsible for delivering quality _____ _____ (2 words)
  2. 2. this key customer service performance metric defines the number of cases we resolved immediately (3 words)
  3. 7. FAQs and contact us form are new customer services offered on this channel (1 word)