Across
- 4. ADEC Cusstomer Services new_____ _____ unit are specialized staff who handle customer cases without direct contact with the customer (2 words)
- 6. this key customer service performance metric defines the number of cases we resolved immediately (3 words)
- 7. The telephone _____ _____ receives all incoming calls to 615-0000 (2 words)
- 8. FAQs and contact us form are new customer services offered on this channel (1 word)
Down
- 1. Each individual at ADEC is in some way responsible for delivering quality _____ _____ (2 words)
- 2. This internal contractual agreement lets us meet our customer promise (3 words)
- 3. this service is now offered across 9 schools in the Emirate (1 word)
- 5. This tool contains questions and answers to all customer related queries (2 words)