ADEC Customer Services Crossword

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Across
  1. 5. This internal contractual agreement lets us meet our customer promise (3 words)
  2. 6. This service is now offered across 9 schools in the Emirate (1 word)
  3. 7. The telephone _____ _____ receives all incoming calls to 615-0000 (2 words)
  4. 8. FAQs and contact us form are new customer services offered on this channel (1 word)
Down
  1. 1. Each individual at ADEC is in some way responsible for delivering quality _____ _____ (2 words)
  2. 2. This tool contains questions and answers to all customer related queries (2 words)
  3. 3. This key customer service performance metric defines the number of cases we resolved immediately (3 words)
  4. 4. ADEC Cusstomer Services new_____ _____ unit are specialized staff who handle customer cases without direct contact with the customer (2 words)