Across
- 4. The ability to communicate, interact, and build relationships with others
- 5. Advantages or payments employees receive in addition to their wages
- 9. The process of planning, maintaining, monitoring, controlling, and reporting the use of financial resources
- 10. The usage of outside organizations or consultants to perform one or more of the primary business activies
- 13. The ability to see the "big picture" and think about how things will work together
- 14. A human resources management activity that involves recruiting, interviewing, hiring, orienting, and dealing with job changes for a company's employees
Down
- 1. All the activities a business engages in to interact with its customers
- 2. Undisclosed information within a particular business or industry
- 3. Equipment and supplies used by businesses in their operation
- 6. The customer's preference for a business; usually expressed in regular purchases from the business
- 7. People who work to produce goods or services
- 8. Loyalty to a particular business
- 11. All the opportunities that businesses have to connect with customers and reinforce their brand value
- 12. Process of creating, communicating, delivering, and exchanging offers that have value for customers, clients, partners, and society at large