Across
- 4. How many long-term extensions can a customer have in 12 months?
- 6. Who do you need to call first for a priority reconnect?
- 7. What does the A in AES stand for?
- 9. Who does a customer call to remove debris after storm/emergency work?
- 11. How many short-term extensions can a customer get in one billing cycle?
- 12. How many return checks is a customer allowed to have?
Down
- 1. Who is responsible for vegetation management on the service drop?
- 2. What does the "T" in the H.E.A.R.T of Customer Service.
- 3. What is the command to use for payment research?
- 5. What are some causes of momentary outages?
- 8. What does the "H" in the H.E.A.R.T of Customer Service.
- 10. What is the return check fee?