Across
- 6. Someone assigned to complete a mission
- 9. The person receiving service
- 12. Quick reaction to requests or emergencies
- 13. Something extremely difficult or challenging
- 14. One who solves issues
- 15. Key for any mission or service interaction
Down
- 1. Polite behavior in service
- 2. Information shared about performance or service
- 3. How happy the customer feels
- 4. A plan to complete a task successfully
- 5. Essential skill for agents and service reps
- 7. Secret numbers or messages in a mission
- 8. Working together to achieve success
- 10. Help provided to customers or teammates
- 11. The main task or goal