Across
- 3. This is support flavor refers to simple routine customer queries = Easy Questions
- 6. This allows an agent to offer precise solutions, build trust, and enhance overall customer experience
- 7. An agent starts his/her day with this activity.
- 8. This support flavor involves complex interactions with frustrated customers.
Down
- 1. A knowledge management tool used by agents.
- 2. A communication tool available to agents
- 4. This tool is a single-screen interface that consolidates essential resources.
- 5. This tool is a customer service platform that provides access to customer tickets, history, and solutions.