Across
- 5. Addressing the patient by their title and last name is a technique for maintaining professional _______ with a patient
- 6. A medical assistant working in an office who takes a continuing education class demonstrates __________.
- 7. Willingness to work as a _____ member is a personal qualification necessary for the overall efficiency of the medical facility
- 9. Having a ‘_____ buddy' is a good organizational skill
- 12. When completing a __________ evaluation in the workplace, you will experience ongoing assessment of your professional behaviors
- 13. ____ is demonstrated when a medical assistant completes all work and documents all of the day's activities before leaving for the day.
- 15. When a person is not taking ______ in a constructive way, he may cross his arms
- 16. Job satisfaction is high is a typical result of ___________ in a healthcare facility?
Down
- 1. A medical assistant shows _____ by being honest and dependable
- 2. Asking for assistance when you do not know how to perform a task is an example of a _____ work ethic
- 3. Cross one’s arms could be a sign that a person is not taking _______ in a constructive way.
- 4. When a patient has a stroke in the provider’s reception area, it is essential for the medical assistant to first remain __________.
- 8. Asking for assistance when you do not know how to perform a task is an example of a good work ______.
- 10. The primary reason an employee is hired is usually associated with _____ skills
- 11. To help a person reduce stress, one should identify sources of ______ and try to resolve them
- 14. When a medical assistant tries to understand how the patient feels about his or her experience, the medical assistant is showing __________ toward the patient.