Across
- 3. What the customer perceives they gain from a service or product.
- 5. When customers recommend your brand to others.
- 7. How happy a customer feels after service.
- 8. The foundation of every long-term customer relationship.
- 10. Keeping existing customers over time.
- 11. Showing concern for customer needs and well-being.
- 15. The end-to-end path a customer takes with a brand.
- 16. Understanding and sharing a customer’s feelings.
- 17. How actively customers interact with a brand.
- 18. The first step in understanding customer needs.
- 19. What is delivered to meet customer needs.
- 20. What every customer expects from products and services.
Down
- 1. What customers share to help improve products or services.
- 2. The long-term connection built with customers.
- 4. When a customer repeatedly chooses your brand.
- 6. A commitment made to the customer.
- 9. What customers seek when they face a problem.
- 12. The overall journey a customer has with a company.
- 13. Helping customers when they face issues.
- 14. Tailoring experiences to individual customers.