AI GRAD PRIX

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Across
  1. 4. What you do when you check back with a customer after an initial interaction.
  2. 5. What you can do when a customer is worried or frustrated.
  3. 11. What a customer is waiting for after sending a question or request.
  4. 12. What AI can do with a large amount of information.
  5. 14. A connected system — in AI, it can refer to a neural one.
  6. 16. Microsoft's platform for turning data into reports and visual insights.
  7. 17. Taking responsibility for helping move a customer's issue toward resolution.
  8. 19. What you ask AI to do when you want the short version of a long text.
  9. 22. Microsoft's cloud-based service for managing devices and applications.
  10. 23. The process of verifying that a user is who they claim to be.
  11. 27. A very useful quality when a customer needs extra time or explanation.
  12. 28. An AI-powered program designed to have conversations with users.
Down
  1. 1. Microsoft's AI assistant — but this time, think of its ability to work across Microsoft 365.
  2. 2. Related to the networks that inspired a major type of AI architecture.
  3. 3. What good customer service should understand, manage and ideally exceed.
  4. 6. How you might describe an issue that needs immediate attention.
  5. 7. Microsoft's family of business applications for areas such as CRM and ERP.
  6. 8. Something every customer interaction should have.
  7. 9. Microsoft's digital notebook application.
  8. 10. What AI does when it creates a new response, image or piece of content.
  9. 13. Something to consider carefully when working with personal or sensitive information.
  10. 15. What AI does when it identifies patterns from data.
  11. 18. Microsoft's employee experience platform integrated with Microsoft 365 and Teams.
  12. 20. Microsoft's developer platform for hosting and collaborating on code.
  13. 21. Principles that help guide responsible decisions when developing or using AI.
  14. 24. A person who handles customer interactions and helps resolve issues.
  15. 25. Microsoft's analytics platform bringing together data and analytics workloads.
  16. 26. Going beyond simply solving an issue to create a memorable customer experience.